General Information
- Is my purchase discreetly packaged?
Yes, all orders are shipped in plain, unmarked packaging to ensure your privacy.
- What forms of payment do you accept?
We accept all major credit cards, PayPal, and various other secure payment methods.
- How will the charge appear on my credit card statement?
Your purchase will appear under a discreet name to protect your privacy. Consequently, you can rest assured that your transaction details remain confidential.
Shipping and Returns
- How long does shipping take?
Shipping times vary based on your location, but most orders arrive within 3-7 business days.
- Do you offer international shipping?
Yes, we ship to most countries worldwide. Although, shipping times and costs may vary, for more detailed information check or Shipping Information.
- Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. Furthermore, you can track your order here for real-time updates.
- What is your return policy?
For hygiene reasons, we cannot accept returns on sex toys. However, if your item is defective, please contact us for a replacement.
Product Safety and Usage
- Are your products safe to use?
Yes, all our products are made from body-safe materials to ensure safety. Thus, you can enjoy them with peace of mind.
Our website features detailed product descriptions to help you choose. You can also contact our customer service for personalized recommendations.
- Do you offer any warranties on your products?
Many of our products come with manufacturer warranties. Therefore, please check the product description for details.
- How do I know if a toy is waterproof?
Product descriptions will indicate if an item is waterproof. Look for terms like “waterproof” or “splash-proof.”
- Do you have products for all genders?
Yes, we offer a diverse range of products for all genders and orientations.
- How do I choose the right vibrator for me?
Consider your preferences for size, shape, vibration patterns, and intended use (internal vs. external). Our product descriptions and customer reviews can help guide your decision.
- Are vibrators safe to use with lubricants?
Yes, but make sure to use the appropriate type of lubricant. Water-based lubricants are safe for all toy materials, while silicone-based lubricants should not be used with silicone toys.
- How do I clean my sex toys?
We recommend using a toy cleaner or mild soap and water. Nevertheless, always check the manufacturer’s instructions for specific cleaning guidelines.
- Are your products vegan and cruelty-free?
Many of our products are vegan and cruelty-free. Please check the product descriptions for specific details.
- Do you offer educational resources or guides?
Yes, our website features a blog with educational articles, guides, and tips on sexual wellness.
Customer Support
- How can I contact customer service?
You can reach our customer service team via email info@lustingsensations.com.
- Can I change or cancel my order after it’s placed?
If your order hasn’t been shipped yet, we can assist you in changing or canceling it. Please contact us as soon as possible.
- What should I do if I have trouble with my order?
If you encounter any issues with your order, please contact our customer service team for prompt assistance. In any case, we are dedicated to resolving any problems you may face.
- What should I do if I receive a damaged item?
Contact our customer service team immediately, and we will arrange for a replacement or refund. After all, your satisfaction is our priority.
- Do you offer gift wrapping?
Currently, we do not offer gift wrapping, However, all orders are shipped discreetly.
Shopping and Promotions
- Do you have a physical store?
We operate exclusively online to offer a wide selection and maintain customer privacy.
- Are there any sales or promotions available?
Yes, we frequently have sales and special offers. Therefore, sign up for our newsletter to stay updated on the latest deals.
- Can I sign up for a newsletter?
Yes, you can subscribe to our newsletter on our website to receive updates on new products, promotions, and more.
- How can I leave a review for a product?
After purchasing and receiving your product, you will receive an email invitation to leave a review on our website. Your feedback helps other customers and improves our service.
- How do I use a promo code?
Enter the promo code at checkout in the designated field, and the discount will be applied to your order. This ensures you get the best value for your purchase.
- Can I use multiple promo codes on one order?
Only one promo code can be used per order. Therefore, check the terms and conditions of the promo code for details.
- Do you offer bulk purchase discounts?
Yes, we offer discounts for bulk purchases. Contact our customer service team for more information on how to take advantage of this offer.